For answers to your biometrics and identity-related questions, please contact our FAQ hotline at 302-339-2698.

The IBIA informational hotline is available Monday – Friday from 9 am – 5 pm EST.  If your call is not answered, or is placed outside of normal operating hours, please leave a message and a representative will respond to your inquiry within 48 hours.  

When leaving a message, please indicate your preferred method of contact, whether it be by phone, text or email.

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